"Rajab, Vésaal" - Selaus tekijän mukaan Pro gradut
-
DesİQual: Destination in Motion. Emotional Engagement as a Determinant of Service Quality. Service Design for a Personalised Travelling Experience and Well-Being.
Rajab, Vésaal (Lapin yliopisto, 25.06.2020)The purpose of this study is to explore how values and emotional engagement impact well-being in Self-Service-Technology (SST). By employing methods of roleplay during a multiple case study, the narrative is visually ...