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DesİQual: Destination in Motion. Emotional Engagement as a Determinant of Service Quality. Service Design for a Personalised Travelling Experience and Well-Being.

Rajab, Vésaal (Lapin yliopisto, 25.06.2020)

The purpose of this study is to explore how values and emotional engagement impact well-being in Self-Service-Technology (SST). By employing methods of roleplay during a multiple case study, the narrative is visually ...