Open dataset of 20 interviews with senior service designers and managers for the Empathy Business research project
Miettinen, Satu; Nam, Kiwoong; Björn, Ella; Jylkäs, Titta; Pääkkönen, Tarja; Chen, Kuan Hui; Kontio, Taina (2024)
Lapin yliopisto
2024
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2024031110762
https://urn.fi/URN:NBN:fi-fe2024031110762
Tiivistelmä
The aim of the Empathy Business research project (2023-2024) led by the University of Lapland focused on how to digitalize services and business prototyping through creativity. The research named challenges as well as design methods for developing digital tools for meeting the future needs of service design and business development.
In total, 20 interviews among senior service designers and managers located in Europe, Latin America and Asia were conducted during spring 2023. The interviews provide perspectives related to the future of service design as a practise, the skills required and further issues of relevance for professionals in the field. Based on affinity diagramming eight main clusters were named: Sustainability, Business compatibility, New tools, Designer’s skills, Art-based methods, People in the centre, Online workshops, and Physical workshops.
This data set includes an anonymized list of the interviewees, affinity diagram post-it notes of the interviews, short descriptions of the main clusters and an internet link to the online affinity diagram on Miro board.
The materials provided initial insights for developing Proof-of-Concepts for digitized interfaces, such as suitable plugins, 3D-based photorealistic solutions, or an application with the potential to be used in service design and service prototyping contexts as well as in other development processes within and across organizations.
In total, 20 interviews among senior service designers and managers located in Europe, Latin America and Asia were conducted during spring 2023. The interviews provide perspectives related to the future of service design as a practise, the skills required and further issues of relevance for professionals in the field. Based on affinity diagramming eight main clusters were named: Sustainability, Business compatibility, New tools, Designer’s skills, Art-based methods, People in the centre, Online workshops, and Physical workshops.
This data set includes an anonymized list of the interviewees, affinity diagram post-it notes of the interviews, short descriptions of the main clusters and an internet link to the online affinity diagram on Miro board.
The materials provided initial insights for developing Proof-of-Concepts for digitized interfaces, such as suitable plugins, 3D-based photorealistic solutions, or an application with the potential to be used in service design and service prototyping contexts as well as in other development processes within and across organizations.