Psychological Contract and Organizational Communication between University Middle Managers
Konno, Eva-Liisa (2010)
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Konno, Eva-Liisa
Lapin yliopisto
2010
openAccess
Tiivistelmä
Research aims to analyze the content and development of psychological contract between middlemanagers and the role of organizational communication in the whole process. The hypothesis set for the research focuses on proving is face-to-face formal communication the strongest determinant of the content of the psychological contracts between the middle-managers.
The research is conducted on the example of The University of Lapland. Target group, limited to those middle-managers that are involved with university’s core activities, consists of 22 people, amongst whom 6 were selected. Interviews were semi-structured.
Results show that the middle-managers of the University of Lapland share a similar mental schema on which their psychological contracts are built. The content of the psychological contract between the middle-managers stands strongly on the shared mental schema and entails following promises: being open to communication, being honest and clear about ongoing projects and future goals, being motivated to always put in the best effort, and working towards the general goals of the university, while leaving more individualistic goals aside.
According to the results, it is the co-operation that instigates the formation of the psychological contract between the middle-managers as joint research projects and publications were named as the main factors that bring peers together and make them co-operate and socialize with each other.
The psychological contract between the middle-managers is communicated through various organizational communication channels and structure. Informal face-to-face and informal e-mails are used the most for communicating with peers, while informal face-to-face communication is most always used for negotiating psychological contracts. Thus it is the informal face-to-face communication that is the strongest determinant of the content of the psychological contract between the middle-managers.
The research is conducted on the example of The University of Lapland. Target group, limited to those middle-managers that are involved with university’s core activities, consists of 22 people, amongst whom 6 were selected. Interviews were semi-structured.
Results show that the middle-managers of the University of Lapland share a similar mental schema on which their psychological contracts are built. The content of the psychological contract between the middle-managers stands strongly on the shared mental schema and entails following promises: being open to communication, being honest and clear about ongoing projects and future goals, being motivated to always put in the best effort, and working towards the general goals of the university, while leaving more individualistic goals aside.
According to the results, it is the co-operation that instigates the formation of the psychological contract between the middle-managers as joint research projects and publications were named as the main factors that bring peers together and make them co-operate and socialize with each other.
The psychological contract between the middle-managers is communicated through various organizational communication channels and structure. Informal face-to-face and informal e-mails are used the most for communicating with peers, while informal face-to-face communication is most always used for negotiating psychological contracts. Thus it is the informal face-to-face communication that is the strongest determinant of the content of the psychological contract between the middle-managers.
Kokoelmat
- Pro gradu -tutkielmat [4417]