Designing Tourism Services for Sustainable Development in Finnish Lapland Using Service Design Tools
Kılıçkap, Hazal Doğa (2019)
Kılıçkap, Hazal Doğa
Lapin yliopisto
2019
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2019061921396
https://urn.fi/URN:NBN:fi-fe2019061921396
Tiivistelmä
This master’s thesis examines the role of service designer in a local development project: My part, as a service designer, was to help the local community to develop service concepts for the area of Pasmajärvi, Kolari, in context of tourism and business, thus to establish a common way or approach to local development projects that include community. The project and research were based on data collection through workshops with local participants and the testing of outcomes.
This thesis is focusing on co-creation of products and services with the local community for future tourism services that will contribute to the local economic development and inform the community of business opportunities. Products and services consist of locally sourced materials. The local participants ideated many of the products and services, while I assisted with the development processes. This thesis is based on the “Activating the locals” project, which aims to present the possibility of development in the area by giving the local participants the control over forming a common plan for future projects in the same context.
In this thesis my aim is to illustrate the role of service design in sustainable community development in remote areas in need of economic stimulation through tourism and business. The data from workshops and meetings with the community will be used to further develop and test the outcomes (products and services). As a result, I will be able to find ways in which approaches to local community development opportunities can be generated through service design tools.
As an outcome I present recommendations for approaching community development in a rural area by including the community in the process.
This thesis is focusing on co-creation of products and services with the local community for future tourism services that will contribute to the local economic development and inform the community of business opportunities. Products and services consist of locally sourced materials. The local participants ideated many of the products and services, while I assisted with the development processes. This thesis is based on the “Activating the locals” project, which aims to present the possibility of development in the area by giving the local participants the control over forming a common plan for future projects in the same context.
In this thesis my aim is to illustrate the role of service design in sustainable community development in remote areas in need of economic stimulation through tourism and business. The data from workshops and meetings with the community will be used to further develop and test the outcomes (products and services). As a result, I will be able to find ways in which approaches to local community development opportunities can be generated through service design tools.
As an outcome I present recommendations for approaching community development in a rural area by including the community in the process.
Kokoelmat
- Pro gradu -tutkielmat [4413]