Lauda - Selaus asiasanan mukaan "services"
Viitteet 1-5 / 5
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Chatbots and virtual assistants vs. human agents in IT customer support
(Lapin yliopisto, 2024)While the integration of technology in customer support continues to thrive, its application in IT settings displays exciting advancements but severe limitations. For years, companies have had to balance operational ... -
Co-production for building preventive HR services : a case study in a global energy technology company
(Lapin yliopisto, 2024)Tämä tutkimus osoittaa, että palvelumuotoilua työntekijäkokemuksen ja ennakoivan kehittämisen näkökulmasta tarkasteleva tutkimus tarjoaa lisäpotentiaalia HR-kehitykseen ja globaaleihin palvelukeskuksiin. Tutkimuksen ... -
Successful service implementation : developing a framework and investigating best practices for smooth transition and continuity
(Lapin yliopisto, 2024)Palvelumuotoilu noudattaa tyypillisesti projektiperustaista lähestymistapaa. Siirtymä projektivaiheesta operatiiviseen vaiheeseen on kriittinen ja edellyttää usein muutoksia palveluorganisaatiolta. Palvelumuotoilun ... -
Towards better services : advice, ideas, and inspiration for business development
(Lapin yliopisto, 2023)This publication offers an accessible and practical presentation of the development processes implemented during the Towards Better Services project’s business coaching sessions applying methods of service design, management ... -
Towards user-and customer-centricity : service design maturity and user experience capability in organizational transformation
(Lapin yliopisto, 2024)This thesis investigates the service design maturity and User Experience (UX) capability within a large multinational manufacturing corporation, aiming to assess the current state and identify solutions to the challenges ...
